Cut Out the “Fluff”

When was the last time you evaluated your own communication? Do you consider yourself a great communicator? Is this something you’ve ever practiced or sought to improve? 

Communication, by definition, is “the imparting or exchanging of information or news.” That sounds pretty general. When I think of communication, it's either clear or unclear, concise or verbose, relevant or “fluffy.” The last term is what I use for jargon or sentences that don’t add to what a person is trying to communicate. It's filler, the stuff that isn’t unnecessary.

Some say, “The key to good communication is to hear what isn’t being said.” Others say, “Good communication is the bridge between confusion and clarity.” I agree with both of these sentences. I am always attempting to improve my communication. Sometimes I swing and miss and I meander away from my point only to forget it in the long run. Other times, I’m too curt and direct with my words and it comes across as insensitive.

I urge everyone to seek out tools to improve their communication. One tactic could be to seek out someone you know who you feel communicates well. Heed their advice and see if they have thoughts on how you currently communicate and how you might improve your communication. Another avenue might be to take a class or training on effective communication. Practice active listening, prepare ahead of time, be clear and concise, watch your tone, build your emotional intelligence, develop a workplace communication strategy, and create a positive organizational culture.

Actions may speak louder than words, but what you say is vitally important. Keep this in mind during your conversations and that alone will make you a better communicator.


Written by: Rob Scherer, Vice President at Hunter Crown, LLC


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